Vacancy Description:

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT. We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include: • Becoming a valued part of the IT Support team. • Learning how to provide technical support. • Assisting in customer projects and support activities as skills allow. • Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship. • Helping the existing staff, and the other sub-contractors we partner with, to deliver IT support services to our clients. • Learning how to handle telephone support calls as well as incoming helpdesk emails. • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales. • Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary. • Updating company systems. • Helping in all aspects of IT support within the school, helping manage the school’s internal IT network, helping maintain and repair the school’s IT assets, installing new software and helping move IT assets around school as and when required. Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector. About the Company Founded in 2008, our client takes a unique approach to ICT in schools. To achieve what a school needs from their ICT services, optimising each of the components in the chain is critical to delivering an infrastructure that is fast and reliable. Our client achieves this by offering best value and sustainability, therefore lowering costs; delivering efficient and friendly support and customer service; giving the best value advice off the back of expert recommendations and guidance in order to develop their customers’ IT; providing solutions tailored to their customers’ needs and delivering optimal performance.