Vacancy Description:

What will the role involve? • Triage the Business Support queue (using JIRA), ensuring detail and priority of tickets are accurate based on guidelines and quality gates set • Assign tickets from the Business Support queue to action • Complete initial investigation of assigned tickets, providing regular updates • Ability to provide support over multiple products / systems • Document steps taken to reproduce an error and ensure issue is transitioned for fixing • Document and effectively communicate steps to resolve an error (internally & externally) • Communicate effectively with internal and external stakeholders • Assist with the creation of standard training documentation and / or guidance on feature set up and general enquiries • Maintain a test environment - consists of data anonymisation process, data restore process and environment start-up • Ability to create effective reports for internal and external stakeholders • Contribute to the overall testing process to include planning, execution and capturing results (using TestRail, where applicable)