Vacancy Description:

This is a highly technical role and at the end of the apprenticeship the successful graduate will be very well versed in the technical support for cutting edge Bio-metrics. There will be the opportunity to work in the various departments that support the product lines, so the role offers variety as well as first-class hands-on technical training. Because of the variety in the role, no two days would ever be the same. But some of the activities are - The role will require the apprentice to engage with customers either remotely or in person. The level and degree of engagement may vary across different customers. It will include but is not limited to: • Answering customer questions via email, phone or in person. • Performing demos remotely or at customer sites. • Resolving technical issues raised by a customer. This may require to remotely join the customer environment. • Setting up systems at conferences and expos while engaging with new or existing customers. The role will include testing products to ensure they are of a high standard and the apprentice will use existing processes and measures to escalate any issues or requests while using existing tools and methods to ensure a clear audit trail. The role would require the apprentice to gain a deeper understanding of product and technical specifications to ensure providing accurate guidance to customer