Vacancy Description:

Working within the Service Department, you will be the first point of contact for our customers over the telephone and in the branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don’t like to disappoint! Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide excellent service. West Pennine Trucks goes the extra mile to provide an excellent employment package for every member of staff. This can include; Incentive Schemes, Pensions, Scania Rewards, and an Employee Assistance Programme. Roles and Responsibilities include: • Dealing with customers and clients needs face-to-face and over the phone with a professional and friendly approach • Service reception cover • Contacting external customers and providers for various information requests • Assisting with the day-to-day smooth running of the service desk • MOT bookings • General duties relevant to the smooth and efficient operation of the department as required by your line manager