Vacancy Description:

Duties Include; Receive and process customer calls, enquires and requests from start to finish in a positive, efficient & professional manor. Provide complete problem resolution for issues received through the call center. Educate customers about features and benefits of product in order to improve brand loyalty and up-sell opportunities. Develop professional relationships to determine customer’s needs,expectations, limitations and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth. Manage time effectively to support and meet the goals of the Sales, Customer Care and Sales Administration teams. Proactively contact customers with order resolution, current shipping information and corrective action on late or problematic orders. Actively participate in all necessary training development programmes. Act as liaison on behalf of the customer and Werner to resolve problems both internally and externally. Understand and adhere to corporate policies & procedures. Present a professional image at all times to customers, vendors, and other departments. Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programmes. Proactively provide and communicate process & system improvement needs. Ensure the accurate and timely processing of account order to cash activities. Actively communicate and work with the entire team to ensure a cohesive and productive environment. Identify and accurately evaluate both operating & customer requirements to get to the root of the problem. Other duties that are reasonably associated with the essential functions of the job. Understand and follow quality management system