Vacancy Description:

No two days are the same on the helpdesk. We offer both remote and onsite IT support to our customers across a range of technologies including Cloud, On-Prem Servers, Networking and Hardware installation. Some of the day-to-day duties for the apprentice are, but not limited to - • Learning and becoming proficient in Support Desk I.T Systems – this will be achieved by being hands-on in the IT support triage environment. Whilst the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you. • Repairing of I.T hardware, reinstalling operating systems and software – the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions. • Problem solving on IT related incidents and problems – as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLA’s. • Commissioning of IT and associated equipment – you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role, and the opportunity to work in a face-to-face customer situation. You will need excellent customer service abilities and have excellent spoken communication skills. CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.