Vacancy Description:

Remit are recruiting on behalf of Ancaster. Your role will be: · To welcome customers to the Aftersales Department and ensure their vehicles are processed in line with manufacturer standards and comply with correct Company procedures. · To organise the Service Department diary in an efficient manner to ensure full utilisation of the technicians. · To promote the Aftersales facilities of the dealership to encourage repeat business for Sales and Aftersales. · To achieve the customer satisfaction objectives and ensure that the customer is dealt with professionally adhering to manufacturer standards and dealership procedures. · To sell service, parts and repairs in order to contribute to the revenue and profit objectives of the dealership. Duties and Responsibilities: · Establish customer's transport needs and arrange collection/delivery, local drop-offs and loan cars. · Provide customers with quotations for service and repairs using manufacturer’s pricing programs. · Maintain presence at the Service Reception desk ensuring that all customer enquiries – whether in person or by telephone – are answered or dealt with immediately. · Set up and amend customer and vehicle details on Kerridge, including email address, next service and MOT dates. · Ensure customer parts are ordered and prompt contact is made on arrival of said parts. · Print job cards two days in advance and attach recall reports/service plan quotes. · Identify vehicle parts and book to job card · Pre pick Customer parts · Stock Control: Ensuring consumables/parts stock levels are maintained · Create invoices in line with manufacturer pricing programs and take appropriate monies. · Process and give advice on vehicle warranties (with the exception of insurance based warranty where no training has been given). · Gain authority for repairs for account customers before the commencement of work - either by telephone or 1-link online computer system. · Document all warranty work as per manufacturer’s requirements and dealership policy and ensure that said work is signed for by the customer. · Ensure all account invoices are completed promptly after completion of work. · Ensure the tidiness of the Reception/advisor's workstation and surrounding areas promote the professional image of the dealership. · Undertake other duties requested of you that fall within your capability and scope of your job. · Comply with Health & Safety regulations and report any defective equipment or dangerous incidents to the Service Manager. Always act in a safe and professional manner. · Wear Company supplied work uniform and suitable shoes at all times. · Ensure that staff and customers take every precaution necessary in respect of Health & Safety Performance Measures · To ensure compliance with dealership and FCA procedures · To work as a member of the branch Aftersales team and support the Aftersales Manager · To ensure customer and prospect records are fully maintained · To enthusiastically treat customers with courtesy and respect in a professional, well turned out manner · To proactively support all members of the Sales and Aftersales team · To exceed customer satisfaction levels. Hours are subject to age. Under 18 would work 40 hours a week (M-F 8-5pm or 8.30-5.30) Over 18 work 47.25 hours a week (M-F 8-6pm and 8.30-1 on alt Saturdays)