Remit are delighted to be recruiting on behalf of Kerridge Commercial Systems whose mission is simple: to design and deliver high-performance, integrated ERP solutions that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Roles and Responsibilities Working in a global team supporting inspHire products as well as databases, reporting tools, MS Server and Desktop operating systems plus other third-party applications: • Deliver a first-class service to our customers via telephone and email. • Answer questions, identify solutions, and troubleshoot issues quickly and efficiently. • Provision of high-quality updates to customers on a regular basis. • Correctly set the customers’ expectations and deliver on promises. • Take personal responsibility for every case, ensuring a proactive approach to resolution is taken and ensuring all parties are kept updated. • Proactive management of assigned cases. • Maintain excellent quality of cases with detailed notes. • Always display a positive and can-do attitude. • Identify solutions and preventative measures to improve the customer’s experience. • Ensure all cases are progressed in line with inspHire service level agreements/targets. • Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities. • Be curious to change, evolve and develop in ways that help us better serve our customers.